Shipping policy
Shipping Policy
Shipping Methods:
We offer shipping via UPS (United Parcel Service) and USPS (United States Postal Service) for all orders placed on our website. During checkout, you can select your preferred shipping method.
Processing Time:
Orders are typically processed and shipped within 5 business days after payment is received. Please note that orders placed on weekends or holidays will be processed on the next business day.
Shipping Rates:
Shipping rates are calculated based on the weight of your order and the shipping destination. You can view the shipping cost for your order during the checkout process before making a payment.
Shipping Destinations:
We ship to addresses within the United States, including Alaska, Hawaii, and U.S. territories, as well as Canada. We do not ship to other international destinations at this time.
Delivery Time:
Delivery times vary depending on the shipping method selected and the destination address. UPS and USPS provide estimated delivery times for each shipping option during checkout. Please note that delivery times are estimates and not guaranteed.
Tracking Information:
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment on the UPS or USPS website.
Shipping Delays:
While we strive to ensure timely delivery of all orders, please understand that shipping delays may occur due to factors beyond our control, such as weather conditions, natural disasters, or carrier delays. We appreciate your patience and understanding in such situations.
Shipping Insurance:
All orders are automatically insured against loss or damage during transit. If your order arrives damaged or is lost in transit, please contact us immediately so that we can assist you in filing a claim with the shipping carrier.
Incorrect Address Policy:
It is the responsibility of the customer to provide accurate and complete shipping information during checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If an incorrect address is provided and the package is returned to us, the customer will be responsible for any additional shipping charges to resend the package to the correct address.
Contact Us:
If you have any questions or concerns about our shipping policy, please contact our customer service team at support@greencreekcandlecompany.com. We are here to assist you with any shipping-related inquiries.
Shipping Methods:
We offer shipping via UPS (United Parcel Service) and USPS (United States Postal Service) for all orders placed on our website. During checkout, you can select your preferred shipping method.
Processing Time:
Orders are typically processed and shipped within 5 business days after payment is received. Please note that orders placed on weekends or holidays will be processed on the next business day.
Shipping Rates:
Shipping rates are calculated based on the weight of your order and the shipping destination. You can view the shipping cost for your order during the checkout process before making a payment.
Shipping Destinations:
We ship to addresses within the United States, including Alaska, Hawaii, and U.S. territories, as well as Canada. We do not ship to other international destinations at this time.
Delivery Time:
Delivery times vary depending on the shipping method selected and the destination address. UPS and USPS provide estimated delivery times for each shipping option during checkout. Please note that delivery times are estimates and not guaranteed.
Tracking Information:
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment on the UPS or USPS website.
Shipping Delays:
While we strive to ensure timely delivery of all orders, please understand that shipping delays may occur due to factors beyond our control, such as weather conditions, natural disasters, or carrier delays. We appreciate your patience and understanding in such situations.
Shipping Insurance:
All orders are automatically insured against loss or damage during transit. If your order arrives damaged or is lost in transit, please contact us immediately so that we can assist you in filing a claim with the shipping carrier.
Incorrect Address Policy:
It is the responsibility of the customer to provide accurate and complete shipping information during checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If an incorrect address is provided and the package is returned to us, the customer will be responsible for any additional shipping charges to resend the package to the correct address.
Contact Us:
If you have any questions or concerns about our shipping policy, please contact our customer service team at support@greencreekcandlecompany.com. We are here to assist you with any shipping-related inquiries.